Contact us

We're here for your glow ✦

Questions about your order, our devices, or which ritual is right for you? We answer every message — usually within 24 hours on business days.

Email: hello@lumen-beauty.com

Customer care hours: Monday–Friday, 9am–6pm EST

Before you write: you might find your answer faster in our Shipping Policy, Return & Refund Policy or each product's FAQ.

A note from us

Lumen started with a simple idea: the glow you get after a great facial shouldn't require a spa appointment. Every product in our edit is one we'd put on our own shelf. If anything about your order isn't right, tell us — we'll make it right.

— The Lumen team